Privacy policy

Effective Date: 19 July, 2026
Last Updated: 19 July, 2026

1. Introduction

Welcome to Daily Items [Aroha Enterprises]("Company," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit http://arohaenterprises.in/ and purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely by third-party payment processors)
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source

Cookies

We use cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic
Personalize shopping experience
Prevent fraud

You may disable cookies through your browser settings; however, certain website features may not function properly.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Verify payments
Arrange product shipping
Provide customer support
Send order confirmations
Respond to inquiries
Improve website performance
Detect fraudulent activity
Comply with legal obligations
Send promotional emails (only where permitted or with your consent)

4. Payment Processing

We do not store your complete debit card, credit card, or banking information.

Payments are securely processed through trusted third-party payment gateways such as:

Razorpay

These providers maintain their own privacy and security practices.

5. Sharing Information

Because we operate as a dropshipping business, your information may be shared only as necessary with:

Product suppliers
Fulfillment partners
Shipping carriers
Payment processors
Fraud prevention services
Government authorities when legally required

We never sell your personal information to third parties.

6. Data Security

We implement commercially reasonable security measures including:

SSL Encryption
Secure Payment Processing
Access Controls
Regular Security Monitoring

Although we strive to protect your information, no method of internet transmission is 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Comply with tax laws
Resolve disputes
Enforce legal agreements

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion
Withdraw consent
Restrict processing
Request data portability

To exercise these rights, contact:

Email: support@arohaenterprises.in | shubham@arohaenterprises.in

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on this page with a revised "Last Updated" date.

12. Contact Us

Daily Items

Email: support@arohaenterprises.in | shubham@arohaenterprises.in

RETURN, REFUND & EXCHANGE POLICY

Effective Date: 19 July, 2026

As a dropshipping business, products are shipped directly from our trusted suppliers. Please read this policy carefully before placing an order.

1. Return Eligibility

You may request a return only if:

The product arrives damaged.
The wrong product is delivered.
The product has a manufacturing defect.
The item is missing parts or accessories.
The product significantly differs from its description.

Return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned unless damaged or defective:

Personalized products
Custom-made items
Innerwear, or Any type of wearable items
Beauty and cosmetic products
Food products
Perishable goods
Gift Cards
Clearance or Sale items (unless defective)

3. Return Conditions

Returned products must:

Be unused
Be unwashed
Be in original packaging
Include all accessories
Include manuals
Include tags
Include invoice or proof of purchase

Returns failing these conditions may be rejected.

4. Return Process

To initiate a return:

Email:

support@arohaenterprises.in | shubham@arohaenterprises.in

Include:

Order Number
Name
Photos of product
Photos of packaging
Reason for return

Our team will review your request within 2–5 business days.

5. Return Shipping

If the return is approved:

We may arrange return pickup where available.
If pickup is unavailable, customers may be asked to ship the item to the designated return address.
Return shipping costs will be covered by us only if the error was on our part (e.g., wrong item, defective product). Otherwise, shipping costs may be the customer's responsibility.

6. Exchange Policy

We offer exchanges only for:

Defective items
Damaged items
Incorrect products received

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

Store Credit
Refund
Alternative Product

7. Refund Policy

Refunds will be issued only after:

Returned products are received and inspected, or
Sufficient evidence is provided for damaged or incorrect items, where a return is not required.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping charges, cash-on-delivery fees, and other service charges are generally non-refundable unless the return is due to our error.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

If you refuse delivery after shipment, applicable shipping and return charges may be deducted from any eligible refund.

9. Lost Packages

If your package appears lost:

Contact us within 7 days after the estimated delivery date.
We will investigate with the shipping carrier.
If confirmed lost in transit, we will provide either a replacement or a refund, at our discretion.

We are not responsible for incorrect shipping addresses provided by customers.

10. Delivery Delays

Delivery estimates are provided for convenience only and are not guaranteed.

As a dropshipping business, shipping may be affected by:

Supplier processing times
Customs clearance
Weather conditions
Carrier delays
Public holidays

We are not liable for delays caused by circumstances beyond our reasonable control.

11. Damaged Packages

If your package arrives visibly damaged:

Take clear photos before opening, if possible.
Contact us within 48 hours of delivery.
Retain all original packaging until your claim has been reviewed.

Failure to notify us within this period may affect our ability to process the claim.

12. Fraud Prevention

We reserve the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of our policies, repeated excessive return requests, or where evidence suggests misuse of the return process.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Daily Items shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of products sold through our website. Our total liability for any claim shall not exceed the amount paid for the applicable order.

14. Governing Law

These policies shall be governed by and construed in accordance with the laws of India. Any disputes arising from these policies shall be subject to the exclusive jurisdiction of the courts located in [Your City, State], unless otherwise required by applicable law.