Refund policy
1. Return Eligibility
You may request a return only if:
- The product arrives damaged.
- The wrong product is delivered.
- The product has a manufacturing defect.
- The item is missing parts or accessories.
- The product significantly differs from its description.
Return requests must be submitted within 7 days of delivery.
2. Non-Returnable Items
The following items cannot be returned unless damaged or defective:
- Personalized products
- Custom-made items
- Innerwear, or Any type of wearable items
- Beauty and cosmetic products
- Food products
- Perishable goods
- Gift Cards
- Clearance or Sale items (unless defective)
3. Return Conditions
Returned products must:
- Be unused
- Be unwashed
- Be in original packaging
- Include all accessories
- Include manuals
- Include tags
- Include invoice or proof of purchase
Returns failing these conditions may be rejected.
4. Return Process
To initiate a return:
Email:
support@arohaenterprises.in | shubham@arohaenterprises.in
Include:
- Order Number
- Name
- Photos of product
- Photos of packaging
- Reason for return
Our team will review your request within 2–5 business days.
5. Return Shipping
If the return is approved:
- We may arrange return pickup where available.
- If pickup is unavailable, customers may be asked to ship the item to the designated return address.
- Return shipping costs will be covered by us only if the error was on our part (e.g., wrong item, defective product). Otherwise, shipping costs may be the customer's responsibility.
6. Exchange Policy
We offer exchanges only for:
- Defective items
- Damaged items
- Incorrect products received
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer:
- Store Credit
- Refund
- Alternative Product
7. Refund Policy
Refunds will be issued only after:
- Returned products are received and inspected, or
- Sufficient evidence is provided for damaged or incorrect items, where a return is not required.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Shipping charges, cash-on-delivery fees, and other service charges are generally non-refundable unless the return is due to our error.
8. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled.
If you refuse delivery after shipment, applicable shipping and return charges may be deducted from any eligible refund.
9. Lost Packages
If your package appears lost:
- Contact us within 7 days after the estimated delivery date.
- We will investigate with the shipping carrier.
- If confirmed lost in transit, we will provide either a replacement or a refund, at our discretion.
We are not responsible for incorrect shipping addresses provided by customers.
10. Delivery Delays
Delivery estimates are provided for convenience only and are not guaranteed.
As a dropshipping business, shipping may be affected by:
- Supplier processing times
- Customs clearance
- Weather conditions
- Carrier delays
- Public holidays
We are not liable for delays caused by circumstances beyond our reasonable control.
11. Damaged Packages
If your package arrives visibly damaged:
- Take clear photos before opening, if possible.
- Contact us within 48 hours of delivery.
- Retain all original packaging until your claim has been reviewed.
Failure to notify us within this period may affect our ability to process the claim.
12. Fraud Prevention
We reserve the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of our policies, repeated excessive return requests, or where evidence suggests misuse of the return process.